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Driving better health outcomes through data benchmarking and collaboration.

Use mental health and addiction information to collaborate, learn and support your improvement journey.

Indicators

Benchmark and get data insights into how mental health and addiction services in Aotearoa New Zealand are serving tāngata whai ora and their whānau.

Wait times

Explore how long people wait to be seen by mental health and addiction services. Better understand wait time to third in-scope activity, the most probable point for therapeutic intervention to occur.

Whānau engagement

Track how and when services are involving whānau in their loved one’s service journey.

Continuity of care

Understand how connected care is for people using NGO services before, during and after an acute inpatient admission.

Seclusion

View information that includes the frequency and duration of seclusion events in acute inpatient mental health services in Aotearoa New Zealand.

7-day follow up

Understand how quickly people are contacted after leaving acute mental health inpatient services.

28-day readmission

Explore how many people return to inpatient mental health services within 28 days of being discharged.

How to use the dashboards

Our six interactive data dashboards offer valuable insights into how our mental health and addiction services are performing across Aotearoa, allowing users to filter and explore PRIMHD data relevant to their region or sector.

Learn how to use our dashboards

National snapshot

21,447 new referrals

from October to December 2025, 21,447 new referrals were made to community and inpatient mental health and addiction services across Aotearoa New Zealand.

80% seen within three weeks

of the 21,447 new referrals made between October and December 2025, 80% were seen in the first three weeks.

Wait times

93% seen within eight weeks

of the 21,447 new referrals made between October and December 2025, 93% were seen in the first eight weeks.

Wait times

2,468 acute inpatient discharges

between October and December 2025, there were 2,468 referrals discharged from acute inpatient wards across Aotearoa New Zealand.

28-day readmission

77% followed up within seven days

Of the 2,468 acute inpatient discharges between October and December 2025, 77% were followed up in the community within seven days after discharge.

7-day follow up

14% readmitted within 28 days

of the 2,468 acute inpatient discharges between October and December 2025, 14% of them readmitted to the same or another acute inpatient ward within 28 days of discharge.

28 Day readmission

21% NGO involvement

of the 2,468 acute inpatient discharges between October and December 2025, 21% received support from an NGO in the 28 days before, during, or in the eight days after their inpatient stay.

Continuity of care

273 seclusion events

between October and December 2025, there were 273 individual seclusion events recorded across Aotearoa New Zealand.

Seclusion

43% whānau engagement

of all people supported in community mental health and addiction services between October and December 2025, 43% had whānau involved in their care at least once within that same time period.

Whānau engagement

Explore and learn

Article

In Conversation With… Richard Woodcock

Richard Woodcock is the Manager of Data, Information and Research at Te Pou. His career across mental health, addiction and child protection services in Aotearoa and Ireland has shaped his perspective on the importance of understanding the people behind the data. Richard reflects on the challenges of measuring mental health needs and people's experiences of services, and why data should be viewed as a tool for understanding and improving care, rather than simply reporting numbers.

Event

Nov 26

Benchmarking Breakout: Using Te Mana Hononga framework to reduce seclusion in Aotearoa.

Join Kerry Weir-Smith, Project Lead for least restrictive practice at Te Pou, and the KPI Programme team to unpack one rautaki of the Te Mana Hononga framework, Raraunga, using data to improve equitable outcomes. We'll explore the seclusion indicator dashboards and discuss how the six rautaki of Te Mana Hononga provide kaimahi with clear prompts, behaviours, and examples to reduce seclusion and guide kaimahi and services to work in culturally safe, trauma-informed, and restorative ways.

PDF

Resource

Whānau engagement, improving our approach. Kāhui o te Ihi Community Mental Health Services, Te Toka Tumai Auckland.

On Thursday, 17 September 2026, Operations Manager Eileen Hughes and Clinical Team Lead at Manaaki House, Dawn Bannister, walked us through how they have started to improve their approach to whānau engagement in community mental health services. The insights and learning from this session were valuable for other services beginning an improvement journey to engage better with whānau.  This is the PowerPoint presentation from that session.

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