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November 2020 KPI Programme forum resources

Published November 30, 2020. Last modified January 28, 2025

In late November 2020, 102 people joined via Zoom to engage in the Adult, and Child and Youth stream KPI Programme forums. The forums were attended by people from across the sector, including DHBs, NGOs, consumer advisors, tāngata whai ora, whānau and the Ministry of Health. Post the forum, the KPI Programme team have continued to receive requests for the material shared, so we have included these resources below.

Our Key Performance Indicators… learning through benchmarking
Access the data presentations from each stream by clicking on the links below:

Learning from whānau experiences of our child and adolescent mental health services
Watch Georgina Te Amo’s powerful story of supporting her daughter through child and adolescent mental health services, and the lessons they have learnt about what works and what doesn’t along the way. Click here to view the video (29 minutes).

Using data to improve outcomes
Waikato DHB, Waitematā DHB and Southern DHB share their stories about how they have used data and KPIs to improve service experiences and wellbeing outcomes for tāngata whai ora. Click here view the video (13 minutes).
View all resources